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More About 21 Triangles

Skilled conflict

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Even the thought of conflict gets us on edge

Start by managing yourself

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Conflict Resolution Training

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Conflict Resolution
Introduction
Conflict is a part of life
Even the thought of conflict gets us on edge
Skilled conflict
Start by managing yourself
Models of conflict resolution – Thomas and Killman
Models of conflict resolution - McIntosh
Conflict between others - Orientation
Conflict between others – Attend to emotions first
Conflict between others – Exploring resolutions
Resolving conflict is not a spectator event
Not all differences can be resolved
The best argument is the one you don’t have
Developing your own approach to managing conflict
Do’s and don’ts
Examples of conflict resolution conversations:
Conflict Resolution Quiz

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