Senior Customer Service Coordinator – Building hire – Wacol

About The Employer

PanelFab is a leading family-owned business known for excellence in customer service. With strong, sustained growth over many years, PanelFab’s reputation has been built on fast and reliable portable building hire solutions for customer projects of all sizes. 

The Role

Responsibilities include:

  • Providing excellent customer service, backed by accurate documentation so needs are met every time.
  • Advising customers on ideal solutions, inclusions and add-ons to add value to their experience and the relationship.
  • Preparing quotes and specifications, monitoring costs and returns along the way.
  • Analysis of completed work to ensure pricing estimates are accurate.
  • Ensuring contract and task details are recorded and communicated accurately.
  • Liaising with supervisors, transport, yard crews, install teams and others as appropriate so that customers’ needs are fulfilled.
  • Dealing with breakdown and service inquiries and bookings.
  • General contribution and support for the team, as well as other divisions as appropriate – as a senior in the team, your actions model the standards for others.
  • Taking a leading role in WHS practices, training and reviews.

PanelFab prides itself on doing things quickly, accurately and safely. This role is integral to that.

You

You will be customer-centric with a solution-focus. Familiarity with the hire industry or construction is desirable, but if you have experience in sales and customer service in a professional environment, that’s a great start.

You will need to show that you have done more than simply take orders, including building relationships and thinking outside of the box. As a team player, you know that others will help you, as you also help them, with everyone succeeding together.

Your track record in self-development will be viewed very favourably. The business grows as the team grows, it’s as simple as that. You will also be adept at working with other teams for coordination and support.

Join Us

A generous salary is available taking into account your experience, past achievements and future potential. And with a growing business, a career opportunity to transition into management role may be possible if that is of interest to you.

The business is professional, but the office culture also has a family-feel to it. We want you to be a part of that.

Apply

If you think this opportunity might be perfect for you, apply through SEEK here.