About Us
Brown and Hurley has been a family owned and operated business for nearly 80 years. We have a deep commitment that extends beyond the point of purchase by offering an unparalleled level of after sales service and customer care.
We were involved in agriculture before road transport, and in recent years have refocused on agricultural equipment as central to our continued growth. Throughout, although we have a team of over 600, we still hold family values and personal relationships dearly. This is the culture we’d like you to be a part of.
The Role
We are currently looking for a pro-active, people-focused service manager to ensure our customers and team are fully supported, with great experiences and exceptional outcomes. Key Responsibilities include:
- Overseeing the daily operations of the service department, from customer care to work quality and efficiency.
- Ensuring the team has the information, support and guidance they require.
- Identifying and supporting opportunities for personal and career development within the team.
- Ensuring the service department has the knowledge and resources to service new and changing models.
- Meeting KPI targets involving WIP, productivity and cost control.
- Liaising with others to ensure a cooperative and coordinated approach across the dealership.
- Initiating regular conversations with customers and team members to optimize relationships and communication.
- Planning, monitoring and controlling rosters, tasks, and job progress.
- Ensuring work is carried out according to manufacturer’s specifications and standards.
- Fostering a culture based on respect, quality and integrity.
You
There are 3 key aspects to this role.
Mechanical expertise: You will need to be able to talk with and support your team and customers in a knowledgeable way. Experience with agricultural equipment is ideal, but if you have excellent mechanical reasoning skills and are highly competent in heavy machinery, and are keen to learn about unfamiliar equipment and technology, don’t count yourself out. A heavy vehicle / automotive electrical certification is likely.
Commercial acumen and attention to detail: The service department needs to be efficiently run, with thoroughness in how jobs are planned and managed. Our customers expect things to be done on time and right-first-time.
A focus on people and culture: We are determined to be the employer of choice for skilled experts. This means that you will be professional, respectful and supportive in how you communicate with people at every level. Being naturally friendly and having a sense of humour is pretty useful too.
Benefits
The salary range of $90,000 to $120,000 reflects our willingness to engage with the right person, perhaps despite some potential initial technical knowledge deficits. We also offer a fully maintained vehicle and there is an incentive scheme which you should be able to get full advantage from.
Perhaps the biggest benefit is in the family-values based culture we are building. We want everyone to feel included, valued, supported and trusted. We are also committed to training and building teams, so that everyone has someone to turn to, and those who wish to further their career have that opportunity.
Apply
If you feel this opportunity is right for you, apply through SEEK here.